Outsource Relationship Management

Vendor management presents challenges that NCG can help you overcome.

You will be faced with significant challenges using vendors who lack an in-depth understanding of your product or operations. Often vendors have rigid, or even no pre-developed processes in place. Without experienced resources involved in pre-launch activities, your launch could become delayed and costly errors could occur. Consequently, your new program runs the risk of a negative market perception.

NCG can assist you by:

  • Providing the experience you need to assure that your vendors are prepared and costly mistakes are avoided;
  • Assisting or assuring that your staff is prepared to monitor the vendor for quality;
  • Developing GMP standards;
  • Preparing a formal process for reporting and documenting customer complaints as well as the corrective actions to be implemented.